Thrive Navigator
- Full-Time
- Posted: October 21, 2026
- Closes: November 2, 2026 at 4:30 pm
- Status: Non-Exempt
- Salary Range: $24.62 to $24.62
- Hours: 8 am - 4:30 pm; Monday - Friday
Job Summary
The Thrive Iowa Navigator works under the direction of the Thrive Iowa Community Coordinator to support the implementation and success of the Thrive Iowa Initiative within the community. This position serves as a direct point of contact for individuals and families, helping them identify their needs, navigate available resources, and connect with appropriate community services and support.
The ideal candidate is compassionate, approachable, organized, and committed to helping others. The Navigator builds trusting relationships with clients, community partners, and service providers while helping individuals overcome barriers and access the resources they need. Responsibilities may include conducting client outreach, assessing needs, making referrals, following up with clients, assisting with applications and resource connections, and maintaining accurate records.
Successful candidates will have strong communication and interpersonal skills, the ability to build rapport with individuals from diverse backgrounds, and a working knowledge of community resources and social service systems. The position requires someone who is dependable, resourceful, and able to work independently while collaborating closely with the Community Coordinator and community partners.
Job Duties
- Intake Space: Primary Providers do not work remotely from home. They are to have access to and work primarily from a private office space for intakes and assessments. From time to time, a family may request to meet at a space that is not private, but efforts should be made to keep family information confidential.
- Work Hours: Flexible working hours are desirable to meet the needs of working families.
- Caseload Management: Maintain an active caseload of 50–75 participants at a time, serving an average of 100 families or more annually.
- Initial Engagement: During the initial appointment, complete comprehensive assessments, obtain consents, and provide all required enrollment information.
- Ongoing Assessment: Update participant assessments at least every 30 days.
- Documentation: Record all contact attempts, identified needs, and other relevant details in the Hope Hub message board and case notes.
- Action Planning: Develop action plans and make referrals based on each family's specific needs.
- Care Team Collaboration: Add appropriate Care Team members to each case as needed.
- Communication: Maintain regular communication with both families and providers while ensuring compliance with HIPAA, FERPA, and COPPA standards.
- Barrier Removal: Support families in overcoming obstacles to accessing community resources.
- Meeting Participation: Attend all alliance meetings, one-on-one meetings with the coordinator, and monthly Primary Provider meetings.
- Family Support Meetings: Participate in additional meetings (e.g., Court, Team Decision Making, CPS Staffing) as needed to support families.
- Training Application: Apply relevant techniques from Motivational Interviewing training in practice.
- Training Requirements: Complete Primary Provider HopeHub LMS training and Case Management training. Participate in both shadowing and being shadowed for training purposes. Also, all providers are required to have Mandatory Reporting Training, HIPAA Training, and Child Welfare Training.
- Data Review: Routinely review case data for accuracy and consistency.
- Ethical Standards: Uphold ethical practices as outlined in the Primary Provider standards.
Job Qualifications
Required Education and/or Experience
High school education or GED and four to six months of related experience or training; or equivalent combination of education and experience.
Preferred Education and/or Experience
High school education or GED and seven to twelve months of related experience or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
- Valid Iowa Driver's License
- NIMS Compliance (must obtain within six months of hire)
- First Aid/CPR/AED
- Mandatory Child and Adult Reporting
- HIPAA and BBP
- Ability to pass a background check
